FAQ

An automatic watch requires an average of 600 rotations per day.

The older your watch, the more daily turns it will need. When your watch is new, 500 turns per day is ample enough.

Your watch is placed in a rotating cup. The objective is to mimic the movement of your wrist. It is this movement that allows the oil present in the rotor, to stay fluid and maintain the regular motion of the rotor.

This way, your watch will keep the correct time all year round and will be ready to wear at any time.

Watch winders are made to accommodate all types of straps and dials. If there is a risk that the winder may be too small, it will be noted in the product description.

Your watch can stay in rotation for 12 hours each day. The watch winders are calibrated and programmed while respecting the resting periods for your timepieces.

The winders come from Germany, China, Turkey, Italy, or Switzerland. The origin is indicated on the product sheet. They are selected, tested, and approved by us.

The processing of your order, the manufacturing of products, as well as the delivery (free) requires our team to have a turnaround time of 7 to 14 business days at maximum.

We make every effort to ensure that you receive your order as quickly as possible, without compromising on the quality of our goods.

Some of the winders and watch boxes in our catalogue are in our workshops, others are not. This could explain the differences in delivery times between orders.

You can track your parcel by clicking on the following link: Parcel Tracking.

Feel free to contact us in the meantime at: support@le-remontoir-montre.fr

Delivery is free, there is no minimum quantity required per order. We deliver all over India.

Is there a problem with the Post? Is your package lost, broken, or destroyed?

With our 100% secure delivery, The Watch Winder takes care of the disputes on your behalf. The satisfaction of our customers is our priority. We do not blame the delivery person and leave you to "sort it out".

We assume full responsibilityby immediately sending you a new package at our expense.

Feel free to contact us by email at support@the-watch-winder.com: our team will do their utmost to meet your expectations.

Do check your spam folder and ensure to save our email address afterwards. If the email is not in your spam, please contact us at info@the-watch-winder.com.

As long as your order is not "being processed", you can modify your order by contacting customer service here.

You have a 14 working day withdrawal right to return your order.

Our accessories undergo strict quality control before each shipment. However, if your order has any manufacturing defects, send us a picture of the product in question (in original packaging if possible) to the email address: support@the-watch-winder.com, along with your order number.

We will be able to respond and exchange defective and non-compliant products beyond 14 days.

All return costs and other charges are borne by the customer.

It is indeed possible to cancel your order. However, if the order is already being delivered, the cancellation fee will be 40% of the purchase price.

Feel free to contact us at support@the-watch-winder.com: our team will do their utmost to meet your needs.

Your safety is our priority: our site only offers secure and guaranteed payment methods.

We accept:

• Credit cards
• Debit cards
• PayPal

Your bank details or your credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques.

Your information is 100% secure.

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and safeguard against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's URL bar. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.